Cancellation and refunds

Cancel future renewals

Open Billing and select Manage subscription to access the Paddle customer portal. You can also use your Paddle receipt or Paddle buyer support. Follow the cancellation steps and check the effective date. A cancellation scheduled for the end of the paid period normally keeps access until that date. Deleting a report, clearing cookies or sending an unanswered message does not itself cancel renewal.

Request a refund

For a Paddle payment, submit your request at paddle.net. You may also contact support@geosento.com for assistance. Include your purchase email, transaction reference, purchase date and the reason, if relevant. Do not send card details. A refund request is separate from cancellation of future renewals.

Paddle is the merchant of record and processes payment refunds under its Refund policy, Buyer terms and applicable law. The software operator remains responsible for product support and applicable service obligations. Refunds are not approved automatically by this page, and no fixed bank processing time is promised.

Withdrawal and mandatory remedies

Your mandatory consumer rights take priority. Depending on your location and the contract, a statutory withdrawal period may apply. Paddle’s policy describes a 14-day withdrawal period for qualifying consumer purchases in the EU/EEA and UK, with conditions that vary by the product and transaction. Contact Paddle promptly if you wish to exercise a right; do not assume that every payment has the same deadline.

Using Geosento or acknowledging its cookie notice does not itself waive withdrawal rights. Rights concerning a defective, unavailable or misdescribed service remain available. We do not impose a blanket “no refunds” rule or remove protections granted by law. No additional unconditional money-back guarantee is offered on this page.

Access and usage after cancellation

Cancellation takes effect on the date shown in Billing or the payment portal. Refunds or immediate termination can affect paid access; contact support if the status is unclear. Existing reports remain subject to their normal retention period. Deleting reports does not refund scan allowances or subscription charges. Export reports you need before their retention period expires.

Unexpected charge or unresolved issue

For a duplicate charge, an unrecognised renewal or a service problem, contact Paddle payment support and support@geosento.com. Keep the payment reference and relevant correspondence. This process does not restrict your right to use a competent consumer authority, court or another remedy available under applicable law.