Contact and support

Product and account support

Write to support@geosento.com for scan issues, account access, plan questions or a formal complaint. Include the affected website, a report ID if available and a short description. Do not send passwords, API keys, card numbers or confidential website content.

We provide support by email. We do not currently promise round-the-clock support or a fixed response-time service level.

Payments, invoices and refunds

Manage your subscription through Billing. For a Paddle charge, invoice or refund request, use Paddle buyer support or support@geosento.com. Include your purchase email and transaction reference. See Cancellation and refunds.

Privacy and data requests

For access, correction, export, objection or deletion requests, write to privacy@geosento.com. Use the email linked to your account where possible. If your personal information appears on a scanned public page, include the page address and the information concerned. We may request proportionate information to verify your identity, and respond within the applicable legal period.

Report a security concern or unlawful content

Contact security@geosento.com with the affected URL, a description and safe reproduction steps. Avoid accessing another person’s reports or sending sensitive data. For an intellectual property or other legal complaint, identify the content, the right concerned and a way to contact you.

Company and postal contact

DATABASE SOLUTIONS S.R.L., IDNO 1025600064774. Registered office: 59 Ștefan cel Mare, Seliștea Nouă, Călărași district, MD-4401, Republic of Moldova. Electronic contact: support@geosento.com.